FAQs

Frequently Asked Questions

How do MediLabX blood test kits work?

You order your test kit online, collect your blood sample at home, return it to the laboratory, and receive your results securely once processed.

Do I need to visit a clinic?

No. Our home blood test kits are designed for at-home sample collection.

What is included in the kit?

Each kit includes sample collection materials, instructions, lancets, a blood collection tube, return packaging, laboratory analysis, and secure digital results.

How long do results take?

Most results are delivered within 24 hours from laboratory receipt of your sample. Some advanced biomarkers, postal delays, or optional clinic review services may take longer.

Are my results reviewed by a healthcare professional?

Your test includes laboratory analysis and digital results. Optional clinical review may be available separately for customers who want further explanation or guidance.

Can I book a consultation after my results?

Yes. After receiving your results, you may choose to book an optional consultation with a qualified healthcare professional. Additional fees apply.

Can Medtech diagnose or treat me?

Diagnosis, treatment, prescriptions, or optimisation plans are only provided after appropriate clinical assessment by a qualified healthcare professional where appropriate. The test kit itself is for health insight and monitoring.

What happens if my results are abnormal?

If your results are outside the expected range, you should speak to a qualified healthcare professional. Optional clinical review may be available through MediLabX.

Can I use this test if I feel unwell?

If you feel unwell, have symptoms, or are concerned about your health, you should speak to a healthcare professional. If you think you may have a medical emergency, call 999 or seek urgent medical help immediately.

Are the tests suitable for everyone?

Suitability may depend on the specific test, your health status, and your circumstances. If unsure, speak to a healthcare professional before ordering.

Can I order for someone else?

Yes, but the person taking the test must follow the instructions and provide accurate information.

Do you offer refunds?

Please see our Refund Policy for details.